IT Managed Services Sydney CBD

Managed Services Sydney | Cloud | Hybrid | In House – Servers Networks Computers | Outsourced Technical Support

Phillips IT offer flexible IT Managed Tech Service solutions that allows you to better manage your IT budget whilst increasing the reliability of your IT systems.

Regardless of whether you have your own in house IT Infrastructure or whether your IT is in the Cloud or if you are using a combination of the two, Phillips IT can provide IT Managed Tech Services for a fixed monthly fee.

Key areas of IT Managed Technical Services that we can perform for a fixed monthly fee are:

  • Proactive IT Monitoring
  • Proactive IT Maintenance
  • Server Managed Services
  • IT Infrastructure/Server/Network/Cloud Technical Support
  • End User Computer Tech Support
  • Managed Backups and Monitoring
  • IT Change and Asset Management
  • IT Systems Advice
  • IT Hardware Maintenance
  • Onsite and Remote Services

What does it all mean?

      • Proactive IT Monitoring – Identifying, and resolving potential tech problems early can mean less downtime and a more productive system. We can monitor your systems and when required take the necessary actions to avoid costly downtime and the frustrations that come with it.

 

      • Proactive IT (Networks, Computers, Servers) Maintenance The best way to reduce downtime is to ensure your systems are maintained properly. We make sure all the appropriate updates and patches for your hardware and software are installed promptly.

 

      • IT Infrastructure/Server/Network/Cloud Technical Support – We will manage the maintenance and technical support of your back end systems and networks to increase their reliability.

 

      • End User Computer Tech Support – Either remote or onsite. We have a mobile team of consultants that perform support work onsite as well as remotely from our office, allowing us to resolve issues fast and efficiently. We take ownership of the problem and ensure it gets resolved.

 

      • Managed Backup Solutions and Backup Monitoring – Backups and Disaster Recovery are often undervalued until they are needed. We take the security of your data very seriously. We will monitor your backups and action issues that may arise to ensure your data is safe and you can recover if there is a disaster.

 

      • IT Change and Asset Management – We will keep a register of your IT assets as well as any maintenance agreements which will help with budgeting and system maintenance.

 

      • IT Systems Advice – The rate of change and complexity of IT is increasing with each year that passes, making it more and more difficult for companies to research and find their own IT solutions. Phillips IT proactively monitor the market and review products so that we can provide advice and options as well as solutions.

 

      • Computer Hardware Maintenance – We will deal with manufacturers to arrange prompt replacement/repair of any hardware that fails under warranty – so that you don’t have to.

 

    • Onsite Computer/Server/Infrastructure/Technical Services – We provide an onsite computer service as well as remote support. We can provide a fixed fee for regular planned onsite consulting as part of a managed services agreement or Pay As You Go support.

Please give us a call on 02 8262 9900 so we can visit your office to discuss how we can help.

  • Why Outsource?

    Benefits of IT Managed Services (Also known as IT Support Outsourcing, Computer Support Outsourcing or Network Support Outsourcing)

    * lets you focus on running your business, not your IT

    * Reduces in house IT staff management challenges – including training, leave and turnover

    * gives you access to a certified team of experts – not an individual employee.

    * allows you to leverage off lessons learnt from products and problems resulting in better product advise and faster problem resolution

    * You can scale your IT resources to your needs.

    * Get what you need when you need it, without the staff overheads.

    * you can afford to hire best-in-class expertise.

    * Having the best people working on your system means you get the best out of it – more up-time, and optimum performance.

    * Having the right people advise on your systems means you get the best solutions for your needs and budget.

  • ConnectWise

    Business Management Platform

    To allow us to better manage your IT systems Phillips IT uses ConnectWise Modern Office. The ConnectWise platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics to streamline our operations

    ConnectWise Features

    Help Desk & Customer Service

    The powerful ticketing module in ConnectWise enables us to easily and efficiently track all service requests, ensuring nothing falls through the cracks. Service tickets in ConnectWise can be created in a variety of ways. The integration of LabTech remote monitoring and management enables monitored systems to create service tickets automatically.

    CRM

    ConnectWise organizes client relationships around one system, helping us manage all accounts with efficiency, accountability, and visibility.

    Project Management

    To assist with IT projects ConnectWise provides executive-level, real-time project reporting.

    Workflow Automation

    Automated workflows within ConnectWise can improve your IT reliability by immediately resolving IT issues without any human intervention. Workflows also ensure tickets are actioned as per SLA’s and escalated as required.

    To see what features and automation ConnectWise offer please see their website

  • Labtech

    Remote Monitoring and Management Platform

    To monitor and manage your IT systems we use the remote monitoring and management platform LabTech, which is part of the ConnectWise ModernOffice suite. It is designed to perform almost all IT support and maintenance tasks remotely, efficiently and non-intrusively.

    IT Asset Management

    Identify, audit and manage workstations, servers, printers and routers. Group assets by operating system, application or location for ease of management.

    Mobile Device Management

    Manage Apple iOS and Google Android platform IT mobile devices with smooth enrollment, configuring, monitoring and reporting functions.

    Multivendor Storage and Backup Dashboard

    Manage data protection environments from single or multiple vendors and multiple locations from a central console. Easily perform on-demand actions including disabling, enabling, creating, editing, deleting, starting or cancelling backup jobs.

    Remote Control

    Simplify support by letting technicians control remote computers, servers, and network devices over the internet or on the network.

    Storage and Backup Management

    Accurately monitor backup job status in real time, from a centralized dashboard. Perform on-demand actions such as disable, enable, create, edit, delete, start or cancel backup jobs.

    To see all of the features of LabTech please see their website