Small Business IT Support and Solution Specialists

Small Business | IT Support | IT Solutions | IT Services | Est 1999 | Sydney CBD

Phillips IT have been a Microsoft Small Business Specialist since 2006 and we specialise in IT Support and IT Solutions for micro, small and midsize businesses – Cloud, Hybrid and In House.

With over 15 years of providing IT services for small businesses we understand the budget and time pressures small businesses can experience. We offer flexible IT support options and IT solutions that increase your IT’s reliability and productivity, so that you can concentrate on your business, not your IT.

Our level of involvement is up to you – we do like to be proactive though, maintaining your systems will keep them healthy and reliable.

We offer a “whole of solution approach” (where we can recommend, supply and support all of your IT related equipment and services) giving you one point of contact for your IT services needs.

Our flexible IT support options for micro, small and midsized businesses include:

  • IT Managed Services
  • Proactive IT Maintenance Services
  • Pay As You Go IT Support Services (PAYG) – with or without Pre Paid Hours discount

IT Managed Services allows your IT systems to be managed, monitored and supported by Phillips IT for a fixed monthly fee.

Proactive IT Maintenance Services allows identified important IT systems (servers, backups, firewalls, …) to be monitored and maintained by Phillips IT for a fixed monthly fee. All other IT maintenance and IT support can then be covered by Pay As You Go Support. This is popular with micro and small businesses

Pay As You Go IT Support Services (PAYG) is a break/fix service where you call us when you need us (no contracts or lock in). PAYG consulting work is charged at our Ad Hoc rates. We offer a discount rate for Not For Profit organisations, as well as discounted rates for pre purchased IT support hours.

Small Business Cloud, Hosted and In House IT Support Services

Phillips IT can provide Pay As You Go IT Support Services, Proactive IT Maintenance Services or Managed Services IT support and monitoring for your inhouse IT infrastructure (Servers, Networks, Computers) as well as Cloud services and other hosted solutions for micro, small and midsize businesses.

Small Business IT Solutions

Phillips IT have been providing quality IT solutions for small and midsize business since 1999. We have been an integral part of many companies growth by providing scalable reliable systems. For example Valad Property Group became a Phillips IT support and services client with 4 staff. Over the following 7 years they grew to 250+ staff located in several states of Australia. During that time Phillips IT provided all of their IT systems and services, which not only supported their business, it allowed it to grow. Valad then took their business global and needed to change to a global IT provider.

The IT solution options for small businesses are almost limitless. Phillips IT’s experience allows us to match current IT solutions with your business needs and objectives – be that Cloud, Hosted, Hybrid or in House. We understand the limitations of the different technologies and what that may mean to your business. We have access to all of the major distributors in Australia for hardware and software supply. We partner with several hosting providers in Australia, including international companies with local datacentres (Microsoft Windows Azure and Amazon), so we have flexibility in the options and prices for various hosting and colocation services. We also resell and support various Cloud services such as Office 365. We have most IT solution options covered.

If you would like to know how Phillips IT can help your micro, small or midsize business, please give us a call on 02 8262 9900 to arrange a free onsite visit to allow us to discuss your business and IT requirements so we can tailor an IT solution that fits your needs and budget.

  • ConnectWise

    Business Management Platform

    To allow us to better manage your IT systems Phillips IT uses ConnectWise Modern Office. The ConnectWise platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics to streamline our operations

    ConnectWise Features

    Help Desk & Customer Service

    The powerful ticketing module in ConnectWise enables us to easily and efficiently track all service requests, ensuring nothing falls through the cracks. Service tickets in ConnectWise can be created in a variety of ways. The integration of LabTech remote monitoring and management enables monitored systems to create service tickets automatically.

    CRM

    ConnectWise organizes client relationships around one system, helping us manage all accounts with efficiency, accountability, and visibility.

    Project Management

    To assist with IT projects ConnectWise provides executive-level, real-time project reporting.

    Workflow Automation

    Automated workflows within ConnectWise can improve your IT reliability by immediately resolving IT issues without any human intervention. Workflows also ensure tickets are actioned as per SLA’s and escalated as required.

    To see what features and automation ConnectWise offer please see their website

  • Labtech

    Remote Monitoring and Management Platform

    To monitor and manage your IT systems we use the remote monitoring and management platform LabTech, which is part of the ConnectWise ModernOffice suite. It is designed to perform almost all IT support and maintenance tasks remotely, efficiently and non-intrusively.

    IT Asset Management

    Identify, audit and manage workstations, servers, printers and routers. Group assets by operating system, application or location for ease of management.

    Mobile Device Management

    Manage Apple iOS and Google Android platform IT mobile devices with smooth enrollment, configuring, monitoring and reporting functions.

    Multivendor Storage and Backup Dashboard

    Manage data protection environments from single or multiple vendors and multiple locations from a central console. Easily perform on-demand actions including disabling, enabling, creating, editing, deleting, starting or cancelling backup jobs.

    Remote Control

    Simplify support by letting technicians control remote computers, servers, and network devices over the internet or on the network.

    Storage and Backup Management

    Accurately monitor backup job status in real time, from a centralized dashboard. Perform on-demand actions such as disable, enable, create, edit, delete, start or cancel backup jobs.

    To see all of the features of LabTech please see their website